FAQ

Yes, we offer a support ticket system, where all requests are tracked, assigned to a staff member, responded to within 24 hours, resolved and eventually archived for future reference. In addition, you will have access to a range of how to articles and videos.

There are two options if you require custom development. Either post your idea on our user voice website for the community to vote on – this helps us prioritise our backlog of requests, or alternatively, take advantage of our development services for a once off fee.

Yes, there are options for managing multiple venues using one login.

No, you can play as many different sports as you like on each court.

You will only be charged for the number of courts you are managing with the Fixi program.

Each court will be charged in this scenario. Please see the pricing page for more info.

This depends on the number of courts you are subscribed to. If the number of courts remain above the threshold of 6, then you can add or remove courts at any time with no additional fees. For subscriptions below the threshold, courts can be increased for an additional cost, but cannot be decreased until the end of the subscription period.

All add-ons incur additional fees and are only available for purchase when subscribed to the professional or enterprise editions of our software.

For all yearly subscriptions, an upfront payment is required, if you happen to cancel your subscription before its end date, there will be no refund. If you are not certain how long you will use Fixi, please take advantage of our month-by-month subscription plans.

The account will be closed and eventually all data will be removed. We recommend exporting all your data before your subscription ends.

Fixi is the sport management software to manage all your competitions. Sportfix is the brand presented to your customers and participants when you publish competition details online.

Yes, when you publish competition details online, they are published to multiple platforms. They are automatically published to the mobile apps, to the sportfix.net website (if enabled) and to your own website, if you have embedded the Sportfix script.

The advertising can only be removed from a paying edition of the software for an additional fee. If you choose to remove the advertising there will still be links to the mobile apps and our sportfix.net website.

It’s very quick, you can do it yourself and be accepting registrations within a couple of minutes.

It’s free. There are no additional costs to take online registrations when the event is $0.00. If you would like us to handle the payments, then there is an application fee of 2.9% per registration (Plus Stripe or PayPal fees).

Yes, we accept either Credit Card or PayPal. PayPal payments go directly into your PayPal account. Credit Card payments go into your Stripe Account.

All registrations need to be allocated into a competition after they come in or they will have a status of ‘un-allocated’. You can specify the names of the competitions by line separating each competition in the text box when setting up the event.

Yes, when you setup your event you can specify what data you would like to collect.

Add-ons are 3rd party software and hardware solutions that have been integrated with Fixi to help streamline your entire business.

FiXi can be extended with 4 add-ons to provide you with a complete business solution:

• Vend Point of Sale
• DataScore Electronic Scoreboards
• DataScore Player Check in System.
• DataScore Mobile Scoresheet.

The Vend Point of Sale system can be further extended with applications such as Xero.

Please visit our blog to learn more about these add-ons.

Yes, there are additional costs associated with all add-ons. Ask our sales team for a quote.

Get in touch with a FiXi Representative.